How do I track my order?

You can track you order via the Royal Mail website: https://www.royalmail.com/track-your-item

Royal Mail will send you an automated email with your tracking code once your order has left our warehouse.

Have more questions? Submit a request

5 Comments

  • 0
    Avatar
    valerie

    I have no tracking number and my beauty box has still not arrived.

  • 0
    Avatar
    Wworboys

    I still haven't recieved my perfume box after 12 days. Please advise 

  • 0
    Avatar
    st

    I made an order with them and had no email to confirm order or giving any details, but money was taken out of paypal.  Item was never received and having to claim a refund through paypal as customer services are useless and don't reply.  I did get one miraculous reply from many emails with a tracking number which shows they still didn't send it out and nothing more after that.

    Edited by st
  • 0
    Avatar
    Emily Emy

    I have the same issue, got email that the order will be dispatched within 48 hours, never got tracking number. They already charged the amount from my bank account. One month passed no one is contacting me back even I wrote several email to Cohorted. Can you advise please if you got your boxes, and what is the process to contact them and get feedback/info about the missing boxes on time?

  • 0
    Avatar
    Emily Emy

    They contacted me back with the info that they will send a new box as the first one was lost in transit. But never got back an info when the new one will be dispatched if I will receive a tracking link this time, the web site is awful, the customer support as well. Wrote them 2 emails no feedback. never got such a service it's getting pretty annoying all this process.

Please sign in to leave a comment.
Powered by Zendesk